Nielson Glass SMS/Text Messaging Privacy Policy

Effective Date: 4/8/25

1. Introduction

This SMS/Text Messaging Privacy Policy ("Policy") outlines how Nielson Glass ("we," "us," "our") collects, uses, and protects your personal information when you engage in two-way text message conversations with us. By providing your mobile number and opting in to text messaging, you agree to the terms of this Policy.

2. Information We Collect

When you send or receive text messages from Nielson Glass, we may collect the following information:

  • Your mobile phone number.

  • The content of the text messages you send and receive.

  • Interaction data, such as the date, time, and number of messages sent and received.

  • Information you provide voluntarily during the text message conversation, such as your name, address, or details about a service request.

3. How We Use Your Information

We use the information collected from our two-way text messaging service for the following purposes:

  • To Respond to Your Inquiries: The primary use is to engage in direct, two-way communication to answer your questions about our products and services.

  • Customer Service: To provide support, assist with scheduling, provide project updates, and resolve any issues you may have.

  • Transactional Communication: To send non-marketing messages related to a specific service or request, such as appointment confirmations, quotes, or status updates.

  • To Improve Our Services: We may use conversation data in an aggregated and anonymized format to improve the quality of our services and customer support.

4. Consent and Opt-Out

By providing your phone number and initiating a text message conversation, you are giving us your consent to communicate with you via text.

You may opt out of our text messaging service at any time. To stop receiving text messages from us, simply reply with any of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Upon receiving your opt-out request, you may receive a final message confirming that you have been unsubscribed.

5. Data Security

Nielson Glass is committed to protecting the data we collect. We implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of the information we collect. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Third-Party Disclosure

We will not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers, such as the SMS platform provider, solely for the purpose of facilitating the messaging service. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

7. Changes to This Policy

Nielson Glass reserves the right to update this Policy at any time. We will post the updated Policy on our website, and any changes will be effective immediately upon posting. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Policy or our text messaging practices, please contact us at:

Nielson Glass
420 Lakeville St. Ste C
Petaluma, CA 94952
707-658-1500
george@nielsonglass.com
http://www.nielsonglass.com/